Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. We strongly recommend that you check-in online prior to arriving at our terminals for travel. If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. Children from countries other than the US or Canada will require a passport and possibly a Visa. Select "Transit card" and "Add Clipper card". Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. To pay for your trip, tag your Clipper card or Clipper mobile on the ticket readers inside Muni buses and at Muni Metro fare gates. Bicycles are stored on the outside deck subject to the elements. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. And you can do it anytime. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. Clipper is a regional transit card that can be used on all transit in the Bay Area. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. It is charged for those who enter a station, ride a train, and then exit the same station. Choose to stay logged in or to log out. So if your primary funding source is declined, your order will be charged to your backup card. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. A: You made me laugh, thanks! Three beeps and a red light means your card wasnt accepted. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. Seating class changes between Standard and Premium seating will require agent assistance. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. To add value to your Clipper card, open your mobile wallet on your phone. Phone. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. For all other cards on your phone without HVD, value will be available immediately. You can load up to $300 on a Clipper card. It currently shows I have the amount in the pending passes area but shows I have it in cash value. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. Please contact our expert reservations agents to inquire about discounts for group bookings of 10+ guests. Q&A: Highway 101 express lanes opened Friday. There is a 50 cent surcharge per trip for paper tickets. Includes travel to any of our destinations with activities or hotel stay or both. How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, How did $300 disappear from our Clipper cards? Once you hear a single beep that means youve paid your fare and are good to go! Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. Answer: If you are referring to a cash balance, then per Jon Guan's answer (and the Clipper FAQ), no it does not expire. After the end of the sales window, be prepared to pay your fares with cash value. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. Can I get a card at an airport? Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. There is a $5 fee for this service. You will need to use this new email address the next time you log in to your online account. Both discount and regular Clipper cards can be ordered and managed online. Please note that The Hub is permanently closed. If you want to ride, you will need to tag again. Find your service: AC Transit. Getting Started. What if I buy a new 31-day pass before my current pass expires? All rights reserved. and our Purchase at various retail locations , including BART and Walgreens. Yes. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. See the Apple Pay How-To page for more details. Log in to your Clipper account. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. But if a customer already has value on his/her card, that value should not be removed. Please have your vaccination card or a photo of it ready in the event you are asked to show it. But if you tag off, Clipper will return the difference of $6 to your card. See the, To add a card to your Android phone, open Google Pay and click the + sign. If you have an 8 ride pass, your rides will expire in 30 days. City Coach. Please call 800-888-2535 or submit your request via our contact us page. When does the new 31-day pass become active? Credit and debit cards are widely accepted across Canada, and ATM machines with 24-hour access are available throughout greater Victoria. Our terminal in Seattle is only open 6:30am 10:30am for check-in and processing. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. This page includes protecting your privacy and information retention. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. Thats why we say to allow a few extra days if you are picking up your value on a bus. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. So if your primary funding source is declined, your order will be charged to your backup card. This is just another barrier to transit: an opaque payment system. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Funds are immediately available when added using a vending machine at BART. The terminal is located on Alaskan Way at Pier 69. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? TDD/TTY: 711 or 800.735.2929. You can only order a BART high-value discount ticket by setting it up for automatic reloading, and again, Clipper will reload the ticket you order after the balance falls below $10. Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Only registered Clipper cards are eligible for refunds. Seniors age 65 and over get62.5% off with a Senior Clipper card. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. Limited-use tickets are not available on phones. Once you do that, it will show up in your account. You can set up automatic reloading when you initially order a card and load value online. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. For Andriod phones, you may need the move your phone around. Once you set up Auto-Reload, we need to confirm your payment method is valid. All discounts are set up in advance through Clipper. The discount is even greater if you add multiple nights! Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. 1 Reply kororon 3 yr. ago Does your wallet have a money clip with a magnet? All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. You can use them to load and reload cash value and passes and take advantage of any available transfers. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. Enjoy the convenience of booking the entire trip all at once. This page includes how it works, mobile payments and Clipper mobile app. Indeed! ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. What happens if I tag on, but I change my mind? If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. 877.878.8883. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases.

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