what is a junior ticket ticketek

No, Ticketek Gift Vouchers are not reloadable. There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. We sell tickets on a "next best available" seating system. 1 0 obj Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. We liaise closely with event organisers on matters related to ticket scalping. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. Yes, if you don't log in you will see a selection of national events. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. Will the event be reserved seating or general admission. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Can event notifications and location services be turned off from the Ticketek app? Tap the trash can at the top right of the event pass to shred the event pass. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. You are responsible for knowing the contact details of all attendees in your group. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. endobj Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. When will I receive my club of support merchandise pack? There are over 20 circumstances you may request a refund. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm Ticketek routinely mismanages ticket processing which should be simple. Who is entitled to a concession or child ticket? No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. To do this, please check the 'keep me signed in' box when you log in. All venues have seating options available for patrons in wheelchairs or who require assistance. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. If you have purchased concession tickets, you are also required to present a valid concession card. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. This means that for each event, tickets become available in order of best seating according to the promoter. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. What are the terms of concession tickets? To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. details of the event including: name, date, time and venue. Will I be required to pay to reserve a seat? Please wait a few seconds for it to load. Where do I select Mobile Ticket delivery? ezyTicket - your ticket is emailed to you in PDF format. <> Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. Do I need to be logged in to see 'My Events' and if so how do I know? https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 Can I buy tickets from unauthorised sellers such as online auction sites like eBay? Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. My address has changed. You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. No, we cannot refund the additional charge for the Refundable tickets. Make sure the backlight on your phone is set nice and bright. Invitee B starts purchasing two seats from hold. Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. What does General Admission (GA) mean? Please try again, or try reducing the number of tickets you have selected. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. An administration fee of $10 will be charged. During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? Children aged 0-6 do not require a ticket, however, they must not occupy a seat. For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. Refunds, Payments and Exchanges. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. No, there will not be a priority system in place for AFL Members dining in 2023. The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. If your location is not recognised, National content will be displayed. The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? Why is there a time limit when I buy tickets? Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. We also regularly monitor our ticketing system for suspicious transactions. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. On arrival, simply present your mobile ticket for scanning to gain entry as usual. Can I forward my Mobile Ticket to a friend? You will receive an Order Confirmation via email immediately. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. Their barcode will then be on their homepage. If your session time expires, you will receive a notification and will be required to access the site again. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. What are the reasons I can request a refund if I have purchased Refundable tickets? RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. I've sent an email invitation but some or all of my friends did not receive them. You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. Note that Mobile Ticket delivery may not be available for every event. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. No, only Mobile Tickets can be added into your Passbook. No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. General Where can I find my AFL Membership number? General Terms and Conditions chevron_left. How do I add my mobile tickets to my Ticket Wallet? Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. Do I need to add to Passbook to gain entry into the venue? If you purchased online or through our call centre please contact Customer Service for further assistance. Sell tickets directly from your Ticketek Account. Once you have logged in, update your information. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). Your barcode number can also be found via your online account here. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. Ticketek Gift Vouchers look just like a regular Ticketek ticket. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? How do I arrange for a new membership card to be sent out? If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. How can I get Ticketek to sell tickets to my event? This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". Venue/City Box Office - collect tickets when you arrive in New Zealand. If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. Please note there maybe no replacement for General Admission tickets. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. You may be required to submit to a search of your person and/or possessions before entering the event. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. How will I know when my content is personalised? Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. Can I sell tickets using online auction sites like eBay? Ticketek Online Terms of Use and Privacy Policy. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. Will the Mobile Ticket scanners at venues work through phone covers? Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. Please comply with any stated ticket limit for this event. Check your billing and account details. This allows the Friend Spotter feature to link your seat location with your Facebook friends. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). Many businesses act as Ticketek Agencies throughout the country. If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. How do I gain entry to the venue using Passbook? Staff are amazing under the circumstances," a third said. The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. Concession and junior barcodes will show up as such. Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. Safe, Fast and Verified What if I enter my Voucher ID incorrectly online? Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). They will be assigned the next two seats along (next to Invitee A). By clicking this link, a web page will be displayed containing your ticket. The email may have been filtered by a spam filter. Gift Vouchers can be purchased for specific events when available. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. Members who renew their membership prior to January 29th will receive their cards in February before the season starts. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. Your region is identified by your IP address. Please ask your friend to check their junk mail. The example above is for an adult barcode. If an event is cancelled or postponed you will need to contact Ticketek for a refund. No. What does Ticketek do to prevent scalping? ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. The MCG does apply an additional transaction fee. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. 4 0 obj 4. Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. Change My Location If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. Print this PDF as this will be your access to the event. Don't forget to bring your ezyTicket to the event. Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf Ticketek will only mail tickets to the residential address of the credit/debit card holder. I had the opportunity to study abroad in Australia during the summer of my Junior year. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! How do I unsubscribe from My Ticketek emails? Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. The app also uses your location to alert you of events currently being held at specific venues. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. I am having trouble logging in and cannot retrieve my password using the forgotten password facility? This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. An invitee purchasing seats can select up to the maximum seats currently remaining for the group. Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. <> If this does not answer your queries, our friendly team will be happy to assist. No, for the first release, the app will only be an iPhone app. Are Refundable tickets available through Ticketek Marketplace? xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f What will happen if the barcode is sent to a non-smartphone? ) The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. Can held seats be purchased through any other channels? Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. I ordered a lanyard with my ticket purchase, when will this arrive? Select your desired area, then select the $0 member ticket. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. endobj For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. How do I find out the expiry date of my Ticketek Gift Voucher? The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. Why does the app ask to use your current location the first time it's opened? How long are Ticketek Gift Vouchers valid for? For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. How does Ticketek remember my preferences when I return? to collect tickets. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. You now have the option to have your sign in details remembered for your next visit. Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. You can access specific privacy information for Friend Spotter . Ticketek may not replace tickets where seating is unallocated (general admission tickets). Tickets will not be issued to persons other than the credit/debit card holder. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. Find out more about. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. Can I use a device larger than a mobile phone (e.g. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. At this time Ticketek NZ cannot post tickets overseas. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email.

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