viking river cruises cancelled 2022

Yazmin Hope and Libby Gallagher It is time for Viking to do the same and act like a cruise line instead of a medical facility. It goes against our guidelines to offer incentives for reviews. #7. Disembark on May 1 2023 they required us to pay us in full in August 2022 which we did. Yazmin Hope and Libby Gallagher (Enrollment required for select benefits.). The problem with river cruises is that they are affected by both high and low water levels. by Steve CaseLast updated September 6, 2022. . We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). The cruise line announced the return of select itineraries in Portugal, France and . We could not wash, shower, not wash our hands and NOT able to flush toilets! We booked a river cruise (Danube) for March 2022. Expected weather conditions during the cruise. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. Cancellation conditions 2. Sandi. This site does not include all card companies or credit card offers available in the marketplace. After checking cancellation conditions online which indicates $200 up to a certain date I booked a river cruise for 2024 the deposit was $2000pp. It will take of the expiring vouchers and the booking can be changed with no problem whatsoever once a schedule for 2024 becomes available. The pandemic has not ended, and some sailings have been cancelled due to too many Covid-19 cases onboard. It was not a condition of completing this trip. Under our flexible deposit policy, qualified guests can cancel their booking before final payment due date and receive deposit back in the form of a future cruise voucher. Booking XXXXXXX. Companies will need more ships to carry the same amount of cargo, increasing transportation costs all of which have a negative impact on the European economy. There are no uniform river flows and water levels are unpredictable. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. We only wanted our money to be applied to another cruise in 2023. "Given recent developments and the developing conflict in Ukraine,. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. Subscribe to RSS Scheduled and rescheduled elder family care and pet sitting services. Viking River Cruises The line is canceling all 2022 departures of its Kyiv, Black Sea and Bucharest itinerary. If, however, we forfeit the ******* spent in anticipation of this vacation, Viking would loose us as customers, but as a sophisticated internet user, my wife will use her homebound time posting this saga on as many travel sites as possible. I will never travel with Viking . we went to our connecting American Airlines flight with our Boarding When Viking informed me that the alternative flight was booked, I was not told that I had to pay the tickets myself in order to obtain the boarding pass. BBB is here to help. Terms apply to the offers listed on this page. Please view our privacy policy for details about the information we share with our partners. This site does not include all credit card companies or all available credit card offers. I believe this policy and practice is clearly unfair and rather reckless. Airfares vary on other gateways & departures. Then in Philadelphia They have no intentions of giving my money back .Do I not have any rights? After an Not every river cruise line takes the same stance. , I am out the $3500 no matter what) and a friend who will take my place must pay her full share of the room as well! Customers should not be treated this way. This review was chosen algorithmically as the most valued customer feedback. Thank you. . A longtime editor at Cruise Critic, Erica has also written for The Washington Post, Fodors and Lets Go travel guides, and numerous print and online cruise publications. I thought that Viking was reputable, so I put too much faith in them. We want our money back since we will never met the requirements to sail and we never agree to those requirements, Our booking number is XXXXXXX and is associated with ********************* ********. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Last week, the cruise line cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary and said it was evaluating 2022 sailing that call in Russia. Enrollment required. Viking River Cruises is probably the best known European river cruising company, and has a wide range of river cruise options in Europe. About 20 poeple's bag on the flight didn't make it. . Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund This was our second cruise, I would have to say our first one was wonderful, this one was not bad. Royal Caribbean International | Travel Requirements & Safety Protocols. The good news is that there are not the mass cancellations we saw in 2020. There are critical points, like the one on the Rhine River, right in the Rhine Gorge, Schreiner explained. The first example of river distress is the Po River in Northern Italy. Customer Reviews are not used in the calculation of BBB Rating, My husband and I took an Antarctica cruise with Viking Octantis Dec 25 to Jan 7' as an all inclusive trip, all airfares and transportations were included . We didn't get to see Honduras as Viking tried to use their own tender to get to shore. Viking booked the hotels for these excursions. . Call to book now: 1-800-207-7286. I am writing about booking number 7045921 sailed Jan.12 2023. This years summer drought in Europe could affect your upcoming river cruise, but its highly unlikely your cruise will be canceled outright. #6339759. All I want if a refund for our primary payment so we can sail on a ship that does not require the vaccine since we can not get it. Plus Ups are excluded. We then Our Viking cruise embarkation was delayed by 2 days, shortening our trip from 12 to 10 days. That is all it took, I was hooked. We will not be booking with Viking again. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the. However, I believe the policy is rather onerous. Any comments Viking? At best, youll do a ship swap mid-cruise, a slight inconvenience that will allow you to follow your planned itinerary. We were given the option of a voucher or cash During our Antarctica cruise, as suggested by the on board customer services, we submitted our request for the reimbursement with receipts. In 2021, the cruise line plans to launch their seventh ocean ship, Viking Venus. They just decided to keep our hard earning money. An apology is not good enough. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 The Rhine River is more sensitive in terms of river flow because it lacks the dams that are on the Danube River. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. It, along with the Viking Sky, is classified as a small ship, with 465 staterooms, capable of carrying 930 guests. When Viking River Cruises canceled my cruise in 2021 for Covid, they gave me a cruise voucher for 125% and some optional packages as an incentive to rebook. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. But now some of those waterway dreams seem set to run aground. Booking 6819824. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. We will never try Viking again! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. My experience with Viking River Cruises is that if they cancel, they will either refund your money or give you a voucher in excess of the cruise value for you to rebook. The food was awful , the service bad some waiters were very rude we were forced to do a lot of included tours or couldnt leave the ship . They refuse to let us rebook with the voucher and actually suggested if we want to rebook we would have to pay them all over again. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Cruise delayed because of COVID. With this terrible Editorial Disclosure: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, hotel, airline, or other entity mentioned herein. This is due to the cruise line planning on new summer UK domestic cruises for UK vaccinated residents only. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. There is rock on the bottom; theres also this little house in the middle of the river. January 27, 2018. Travel Codex is owned by Travel Codex, LLC. It also stated that if we were unable to use the voucher we could be refunded the original amount we paid to Viking. Desired outcome: Read full review of Viking River Cruises Viking Ocean and River is currently operating all upcoming scheduled itineraries. I have always liked Viking cruises and have been on 13, counting the one I am currently on. We are told now that change is not possible at all because vouchers have expired. If you search Viking the risk free still pops up you have to read the fine print to realise its all over so be aware. That' our policy,. Courtesy Sheila Davies. - Refusal to honor its cancellation policy, Viking trip shortened due to weather, no refund. Then when operations started again, we decided to book a cruise to sail November 2021 At the time we booked, vaccines were not a requirement. Feb 1, 2023. 3. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. River cruise lines do have contingency plans for dealing with river flow problems. My bag didn't make it. US. Call a Viking Expert at 0800 319 66 60 or see your Travel Advisor. Story Update (September 5, 2022) Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. We again purchased Vikings trip insurance through Trip Mate to cover the cost of the trip. This post contains references to products from one or more of our advertisers. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Subscribe to Apple News. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus Vikings entire river fleet of over 75 ships is also actively sailing. You could tear down the house and build a dam there, but that is not what is going to happen.. The draft is the amount of vessel that is below the water line. I hope this is something you can help with. The trip was for September 2020 but was cancelled due to the pandemic. It closely resembles one of Viking's highest rated world cruises in the past, Chairman Torstein Hagen said in a live webinar Sunday when passengers were notified of the change. Booking # XXXXXXX I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. Voyages offering the excursion to Floriade 2022 operate between July 16 and August 27, 2022 aboard River Empress. We feel we should get the $3,494 dollars refunded to us. In November ******************************************* She had major surgery December 12th. At the other end of the Po, ocean water has flooded the last 12 miles of the river damaging crops and contaminating drinking water. Each time I received a pro forma answer saying "it is company policy that future cruise credits have no cash value and cannot be refunded or exchanged once booked." They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. I even requested they review the phone call and they refused. Taking over the Hilton in Taupo NZ, they were obnoxious. Here is a message that appears on the Viking River Cruise webpage: The cruise line may elect to cancel your cruise. Viking's treatment of it's customers makes no sense.they combined two of my trips (without asking) into one "butterfly trip" which meant when I had to cancel the first, it cancelled the 2nd. This is why most lines are not offering flexible cancellation policies or waiving penalties for canceling a river cruise because theyre worried their itinerary will get disrupted due to low water levels. View all of our Luxury Cruise sailings and offers. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. Viking Cruises is a cruise line providing river and ocean cruises, with operations based in Basel, Switzerland. Obviously a 2 week notice was impossible in our situation. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. But there is nothing we can do, your vouchers have expired'. If the water issues are closer to the beginning or end of an itinerary, cruisers may have to spend a few days in hotels or bussing to destinations rather than sailing there. Only in very rare circumstances are the sailings canceled outright. Viking Cruise recommends that their customers insure their travel & trip with Trip Mate Travel Insurance. In fact, we specifically asked their travel consultant if the vouchers would be reissued if we had to cancel again and we were told they would. She and her husband Ed recently took an 8-day cruise on the Viking Venus off the . I had insurance and filed a claim. I used my airline mile and hotel points to travel well and cheap. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. It is getting harder and harder to book excursions on Viking cruises, so I would advise anyone planning a cruise with them to think twice, if excursions are important to them. We were being reimbursed for the cash amount paid but not the amount of the vouchers. Viking Ocean Cruises. We were given misinformation by their employee, to which their supervisor stated that verbal statements do not count. Do your homework and always make informed decisions. Withholding of monies and shore excursion booking system failure. Viking changed our flight schedule at very short notice. For every day that is altered, AmaWaterways guests will get 50% of the daily rate they paid as a future cruise credit. The cruise line offered her future cruise vouchers worth 125 percent of her fare. Europe has many rivers where cruise lines operate. I explain ship swapping in the section: What Happens If Your Cruise Is Affected By Water Level? ST PAUL, Minn. There's been a lot of fanfare surrounding America's Great River cruise operated by Viking Cruises. My husband and I were excited about our long awaited cruise next May. I appreciate the time. Mind you, my cruise cost over $27,000. Related: Booking your first river cruise? Any time theres a heat wave in Europe, especially if coupled with lighter-than-average spring snow melt or rainfall, you can end up with low water in certain parts of Europe. We booked a Viking cruise from Venice to Athens in late 2020 for September 2021. ************************************* Cruises that was set to sail in April 2020. I have had the cruise booked for probably a year but only now would the allow me the opportunity to purchase the spoils. Viking Plans A Robust 2021 2022 Cruise Season Despite the canceled 2020 cruise season, Viking has high hopes for 2021 and beyond. We were never verbally informed when booking that the actual voucher would expire even if we rebooked again. Its infuriating and disrespectful. Vikings inability to resolve an issue with their on line booking. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Passes which had been canceled since BA flight had been late. Check with your cruise line on current cruising conditions and what you can expect from them. Viking changed their policy after they took all our money, lured us into taking now worthless vouchers. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. Well guide you through the process. (The consumer indicated he/she DID NOT accept the response from the business. Trip value now ********** On 12 November 2020 we booked another cruise and added an additional ******** to bring our out of pocket total to ********** All transactions took place before before the rollout of a "vaccine", vaccine cards, a Presidential and CDC mandates. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. This 'placeholder booking' means nothing he assured us. TPG values it at $1,600. . Here's our experience with the Viking cancellation policy. Or, you might have a few port stops changed out for new ones, or spend more time than you prefer in busses or hotels, possibly with shorter visits to destinations that now require longer bus rides. The line confirmed the steps to TTG on Wednesday (2 March) and said it was "deeply opposed" to the . The high annual fee is only worth it if youre taking full advantage of the cards benefits. It turns out that during the second half of the cruise, we were in a heat wave, experiencing very hot temperatures. This was told to me by two separate employees. Most river cruise lines do not allow guests to cancel pre-cruise without penalty except for in the most extreme circumstances. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. The 5 most desirable cabin locations on any cruise ship, A beginners guide to picking a cruise line, The 8 worst cabin locations on any cruise ship, A quick guide to the most popular cruise lines, 21 tips and tricks that will make your cruise go smoothly, 12 best cruises for people who never want to grow up, The ultimate guide to what to pack for a cruise, Do Not Sell or Share My Personal Information. Just return on our river cruise . If the whole itinerary is changed, youll get to sail the new itinerary and receive a 100% future cruise credit to book another cruise. We have rescheduled 2x as we refuse to get the Covid vaccine and Viking will not allow boarding if you are not 100% vaccinated. Here are 8 tips for writing great reviews. The booking # is *******. Posted September 18, 2021. Schreiner says that the last time Europe experienced extremely low water levels, in 2018, the economic impact was around 5.4 million euros ($5.4 million). It was too windy and not safe so decided not to try to use their tender. It's a human right to have access to fresh water and clean sanitation. We purchased Travel Protection Insurance. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. In times of high water, river boats can reduce their height by: Another aspect of river cruising is how much water does the ship draft? Desired outcome: Europe is experiencing unprecedented drought and heat conditions. I took into account the following factors and then made an educated guess: Taking all of these factors into account, we booked for mid-June. Viking Cruises will test all guests and crew for COVID-19 with daily PCR testing when sailings resume, as part of the company's new Viking Health & Safety Program, the cruise line recently announced. Not every river cruise line takes the same stance. BBB Business Profiles generally cover a three-year reporting period. Check here before booking an award fare. They offered us a voucher for 125% or a cash refund. The Viking Ocean Cruises 2022 Grand Polynesia Voyage has come to a triumphant completion in Los Angeles. But due to a serious health issue we along with our Drs said that it was not feasible for us to go. I had to cancel due to ill health and provided over five months notice. On top of that, they are asking for me to pay additional same $ 9,000. amount for me to go on this journey alone! Enrollment required. Viking's move follows announcements from other cruise operators saying they are . Since the ships are nearly identical, if you do transfer to another ship, you should be in a similar stateroom as the original ship. They may run multiple ships back-to-back where you would transfer to another ship where the river is having navigational issues. scott@travelcodex.com, For updates: We were routed to resolution manager who was extremely obnoxious, rude, disrespectful, wasn't listening to the issue, saying 'yes, ok, sales rep make a mistake, mistakes do happen. Claire and Stanley Keyles planned a dream vacation for June 2020. We are not asking for anything other than our money back. I was sailing aboard the Avalon Vista two months ago on a cruise from Amsterdam to Basel, Switzerland along the Rhine River. In order to catch the next flight from ************ to ******* to get to the cruise on time we had to pay the tickets ourselves. Viking is bringing back river cruises to Europe in July. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. As compensation we have been offered a derisory 200 voucher towards a future cruise. Booking your first river cruise? In some cases, an itinerary may be adjusted with certain destinations dropped and new ones added. Received most monies back but they held $1400 back which had to be used by 4/22.Just booked a $25000 trip with them and ask them to extend $1400 to July which they refused. Viking already runs a number of river cruises. By Alyssa Lukpat and Ceylan Yeginsu. On 12/20/20 Viking cancelled this cruise. Maybe 10 years from now we cruise the Danube and Rhine in January/February/March and we stop in the summertime because August is too hot and there are low water areas., We dont know what the future will bring, he continued. I ask if I could have the number to her managers boss she said no. We did not see ANY of Spain. South America & the Chilean Fjords - Ocean Cruise Dates & Pricing South America & the Chilean Fjords From $5,999 | 18 Days | 8 Guided Tours | 4 Countries Itinerary Dates & Pricing Resources For current fares, please call a Viking Expert: 1-866-984-5464 or Request a Quote today. Viking has refused. Find the right card for you. What? . Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. SPRING SALE Special Fares Reduced Airfare Dates: Availability: "You might see some cities you might not have expected to see and you might miss some you wanted to see. It turns out that for the most part, if the ship sank, we would be high and dry standing on the sun deck. Like other river cruise lines, weve dealt successfully with low-water situations in the past, and we have a variety of strategies that we can deploy as necessary. Why all other passages under the same situation had no such problem were not explained by Viking. 12/21- 12/28/2022 Part refund, at least 25%. The Po River flows 400 miles across the top of Italy from the Alps to the Adriatic Sea. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. If water levels are low, cargo ships cannot carry their normal loads of freight. This is known as ship swapping. Thank you. ******************************************************************************************************************************** We were looking for the same cruise we originally booked but for 2024. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. Business Section was crowded 8 units wide while first class just in front Cailey Rizzo. The Rhine River in general is not that deep. It will take a lot for us to travel with you again. I could sail on another cruise line for a lot less money. The key dimensions of the Avalon Vista are: River boats are built in such a way that for bridge clearance, the mast, pilot house, and sun shades can be lowered. Water levels are unpredictable and can vary day by day, depending on what the weather brings. No one expects to have to cancel a cruise. 4. 2023-2025 OCEAN CRUISE AND AIR SAVINGS: Offer applies to bookings made from March 1-31, 2023. The even occurred in February of 2023. We booked a January 2021 cruise. Regent Seven Seas Cruises was the cruise line forced to change the most stops planned for Russia, which included visits to the Solovetsky Islands, Arkhangelsk, Murmansk and St. Petersburg, as well as Odessa, Ukraine. On the next British Airways flight from London to Philadelphia, The I had paid in full, weeks before, so have been penalised through no fault of my own. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020.

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