paypal case closed but no refund

I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. How do bogus charges show up on your PayPal account? Visit our fine dining destination today. If that fails then if you funded the payment via a card then contact the card issuer and see if they will chargeback for you. Cookie Notice Tomorrow makes day 7 (day 6 for bank days) whenever I pay for something its within 2 days PayPal takes the money out of my account, thats why I fear she may have done something like that. Nwver talked tonthe guy, never seen the guy and he never even came close to my home. What happens if the seller has no funds to issue r What happens if the seller has no funds to issue refund. I still haven't received any refund from PayPal, 5 days have passed . however the customer support person . Now, when the claim was "under review" by PayPal, the item has been delivered.Refund and payment method instructions Fast Shipping No Risk Appraisal Over $30 High security and perfect security system, we use PayPal's rich anti-fraud experience, the industry's lowest risk loss rate (only 0.27%), less than one-sixth of the traditional . What was happening when the eBay disputes process was introduced was that some customers were receiving a refund from both PayPal and eBay. Can you help me? Transaction not covered., After reviewing your case, we found that the reported transactions were not unauthorized and hence couldnt be covered under PayPal Purchase Protection. I HAVE NEVER MADE SUCH A REPORT! But four hours later, I received an automatic reply saying that they checked the transactions and everything is in order. Q: I recently received seven fraudulent transactions on my PayPal account. I want a refund i spoke on the phone to one of paypals colleagues he was useless and rude its been two months all companys have sent an email confirming they returned the money and yet i have nothing i am taking this further as this is stealing paypal are with holding it for no reason and wont answer my questions. After few day's case closed with no any explain - no proof of damaged goods, item has not been returned by buyer and funds not been returned to my account. No replacement and no more contact received. This decision was made because this transaction was not unauthorized. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You can get real-time answers to any consumer question on his forum, elliott.org/forum, or by emailing him at chris@elliott.org. GrubHub's customer care team handles cancelled orders on a case-by-case basis, factoring in when the order was place and confirmed, the stated reason, and the customer's order history. If you don't need your PRESTO card anymore, you can get a refund of the balance by returning your card. Customers file a PayPal Dispute on their orders for two reasons: 1) Item Not Received (INR): The customer placed an order and paid for an item but did not receive it because the merchant was unwilling or unable to fulfill the order. Leave the Archive. Saleh Tavassoli, Berlin. I realise that you have already tried contacting customer services but if the case has been closed and you have still not received a refund, you should try contacting us again and we can investigate it further on your behalf. Transfer money online in seconds with PayPal money transfer. Let me say start by saying, I don't use PayPal much, which may explain what follows to the more seasoned, but I've just come out of a transaction with a pretty bad taste in my mouth as a buyer. It has enormous loopholes that allow PayPal to deny otherwise legitimate claims, which is exactly what happened to you. He then agreed through the case to accept a return for a refund. PayPal gives itself 10 to 14 days to investigate a claim like this. It is now the 16th and I haven't heard anything. Case Report Specification. Name Address And Bank Bluebird. I have few questions about paypal credit, because its a bit confusing just in case: by 5k$ i mean 5000$. Cookie Notice So I bought an iPhone from Australia . PayPal Reviews. Does it matter if the case is already closed? Unlike other free checking accounts, this checking account, or "Spending Account," requires no minimum balance. You can respond to the PayPal dispute by communicating with your buyer directly through the message board in the dispute case. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. How do I check the status of my dispute or claim. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. In case history it says, closed by PayPal . Thats disappointing. The Post is a member of several local Chamber of Commerce, and its staff volunteers at numerous events throughout Galveston County. It feels like a computer generated the email and that PayPal didnt bother to get a person involved in your case. west pointe townhomes. Once a case is closed, it can't be reopened or escalated to a claim. Choose the dispute you wish to appeal and click on 'Appeal Button.'. I opened a dispute on PayPal, reporting an unauthorized transaction. If it had, then it would have found the payment was not made from my computer, and, most likely, not from within my country. Christopher Elliott, King Features Syndicate, Inc. 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Go to your Resolution Center. Our staff is dedicated to provide over the top service, fresh ideas and exciting new ways to market business. You filed a local police report. Additional non-returnable items: I bought a Incontinence Sheets online and after 2 weeks of waiting I contacted seller and explained no Incontinence Sheets received. Unfortunately today it still says pending for the refund. I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out that their own costumer service agents opened the case, and if that was so why did he not say as much. We've noted the account changes you reported with this case.". Use the seller's email you find there to send a refund request to the merchant. Recently a deliver guy marked my food as delivered while he was still 5min away and I never received it. It reversed all the charges. Not sure how it can have gone in your favour if you did not escalate to a claim and get paypals decision? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. However, it took 2 or 3 days to state this claim. Naturally, the fastest option is paying directly with your PayPal account's balance, in which case the refund immediately gets transferred into your account. When you purchase an item then Paypal credit the seller for you, this is so there is no delay in the despatch of . Of course, you should not be liable for a transaction you never made. He did a nice job on the interior windows. thick cushion of multi-layer Small Cell foam, and 1 mm thick PU upholstery that is strong yet soft to the touch. When you have an issue with a vendor, your first stop is PayPal's Resolution Center. It seems to me that all this has gone too fast. For $10 a month, GrubHub+ and Seamless+ will . sorry but once a case is closed paypal can not re open it..even if it was them who decided to close it and a error! But sometimes, even the best documentation isnt good enough. PayPal Refund Time. At least, not in my experience. Astro Banjo Type & Brand: Banjo, Astro Condition: FAIR - The item is in a well-used condition, it may have light scratches or wear and need cleaning - See the seller's listing for full details and description of any imperfections. Your account was compromised, which means someone got their hands on your password. The tab will open into a new window with an online . The Cancellation Fee is to cover the credit card and PayPal fees that are not reimbursed to us when we issue a refund. Then if you won the dispute, paypal would issue a refund under their buyer protection policy. paypal case closed but no refund. Today with I see on my account, with no email from PayPal, see the case has been close. A review of your . Was this ever solved? 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I still haven't received any refund from PayPal, 5 days have passed since the cased was closed in my favor. dispute has been closed and in my favour but no refund, appreciate it may take longer to process due to covid but wondering if I am going to be fobbed off. It comes under PayPal buyer protection rules. so i rang ebay urgently within 10 mins of purchase and asked them to cancel the purchase and refund. But when i ordered one for myself directly from SMARTER it arrived totally different, wrong HD size, etc, within a day i demanded a refund, they agreed, gave me the shipping label but as soon as i sent it i received another phone again, when i asked them about it thy said they rushed a replacementbut i refused and demanded they take this one back as wellit also had issues with the battery!, they again provided a label and i sent it back.. During this process Smarter called me and tried to convince me to try another phone, it was at this point that i decided to raise a paypal case and also contact my bank to know if they could get involved as the laws of returning an item even if i did not like it is 14 days., assuming the 14 day law was on my side all this would be over with fasterun fortunately it turned out to be a long story like yours.. After waiting ten days i got a call from SMARTER claiming that they will refund me only if i close the paypal case. Answer (1 of 37): No. What should I do now? And on case details it says .."The case was closed in your favor!" If we're already reviewing your claim, you'll see . did you receive your refund yet? I contacted PayPal on your behalf. Christopher Elliotts latest book is How To Be The Worlds Smartest Traveler (National Geographic). 4,200,536 reviews on ConsumerAffairs are verified. After I opened the case the seller said she/he will refund my money through paypal but I had to close the case on ebay first because the paypal funds are frozen until I do so. @kernowlassThank you, I don't seem to be able to escalate the dispute to a claim. I do not believe PayPal really investigated my claim. Paypal have now closed the case and I . A step-by-step guide to the PayPal refund policy. To which I got a very simple and confused "Yes I know. Q: I recently received an email from PayPal that said Id sent a $303 payment. However if you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.Once marked as completed it will automatically go back to your card. He send me a message "I will refund when I get my money back from Royal mail, unless eBay decide to refund you prior to then refund. But no refund. Cookie Notice Refund case closed and decided in my favor but sti Refund case closed and decided in my favor but still no refund. Connecting to the community is what The Post Newspaper is all about. Now I'm not only our for the 34.99 of the original purchase but an extra 18.55 as Paypal instructed me to return the product although the seller didn't want it back. Select . So Im totally confused, no clue what to do next or what's happened to my $500. As of May 12th I have still not received a refund or any signs of a refund. I fear that the seller may have has refund remorse and withdrew the money out of her PP account and bank account so I cant get refunded. In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. All refunds are subject to a 4% processing fee. . No exceptions will be accepted. Reddit and its partners use cookies and similar technologies to provide you with a better experience. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you purchased your item on eBay, you may be able to file a claim with eBay by going to the eBay Resolution Center. Within 30 minutes, I received an email that PayPal had again denied my claim, and they added that Based on our review, we found this transaction is consistent with your PayPal payment history.. PayPal snubbed me after a fraudster shut my account. This report provides you with a regular view into the changes within your dispute and claim activity that might affect your daily . We would not just close a dispute without having a reason for closing the case. This content may be old or outdated. Once a case is closed, it can't be reopened or escalated to a claim. I use PayPal sparingly, never above $100, and only from my home computer. . What is the issue? Exactly four hours later, I received the message that my claim was denied, and they did not discover any unauthorized transaction. You are viewing the PayPal Community Archives. I would retain the item however, in case the seller appeals paypal's decision and item return is required down the track, which I think is unlikely given paypals recent advice to you, however better safe than sorry. However if you can't resolve things and you do not receive a refund then you must escalate to a claim as only when its a claim do paypal get involved. Leave the Archive. 1999-2023 PayPal, Inc. All rights reserved. im in a similar situation and has been ongoing since the end of April. more than likely they were the ones who closed the account which could explain why no one at Chime . "Case Closed," it says. Online banking with no monthly fees No monthly account fees No minimum balance fees or requirements Fee-free overdraft up to $2004 on Chime Debit Card purchases 1 / 6 Member-first features Get paid up to two days early with direct deposit2. It all depends on your payment method. Leave the Archive. I would like PayPal to refund my $303. if she cant come up with the money,Paypal will have to honor its buyer protection since you won the case and then go after her. The seller may issue a refund, and then mark the dispute as closed, or you can mark it as closed if you get to a different mutually agreed resolution. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. PRESTO refunds are sent using Interac e-Transfer or direct deposit. This content may be old or outdated. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). paid in the states. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. Case: Hard Case FAIR - The item is in a well-used condition it may have light scratches or wear and need cleaning. and our If your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your case to a claim. Docs Current Last updated: October 12th 2021, @ 6:58:00 pm. Yes . CLAIM CLOSED AFTER 5 DAYS BUT NO REFUND .HOW CAN THIS BE? If you purchased your item on eBay, you may be able to file a claim with eBay by going to theeBay Resolution Center. The agent told me, the cased had been closed as "for an item not received". I had not. . However yesterday I placed an order at a nother restaurant and all of a sudden they're charging me the 30 euro that I got back from winning the paypal case again. If the seller doesn't respond, the claim will automatically close in the buyer's favor, and a full refund will be issued. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. PROBLEM SOLVED: PayPal says case closed on fraudulent transfers. Paid out of my bank account, not via card. About a month ago, I needed a motion activated s. Clients will enjoy the comfort of this table with a 6.4-cm (2.5-in.) The process can include identifying and addressing the issue, facilitating communication between the buyer and seller, and finding ways to resolve the dispute in a mutually satisfactory manner. Enter your Username and Password and click on Log In ; Step 3. Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. Since PayPal is open 24/7 but my bank is open at 8am PST, they told me to call back in the morning. Select "File a Claim." You must file your claim within 20 days of when the dispute was first opened. Contrary to what the company said, its decision isnt final. Once a case is closed,itcantbereopened orescalatedto a claim. That seems a little suspicious. I am fully aware that if I close this case I will lose my guarantee for a refund and I find this request from the seller a little suspiciuos. You are viewing the PayPal Community Archives. i am having the same problem but i dont know if i should just wait. I called PayPal, as I was confused by this, as no refund had been put in my account . All you need is an email address. Your source for tips on managing and growing your business with PayPal. Here's something that we just learned the hard way - from direct personal experience. Having the same issue. Also once they close claimyou cannot open another about same transaction whatare we suppose to do. Login to your PayPal account and go to the "Activity" tab. Click on "Report a Problem" to open what the company calls a . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Still ongoing, paypal said i can reopen the case as soon as the post office reports movement with the tracking number, i just wrote an email back to the post office replying to them, they asked me to describe the packagei find it odd that they cant find a package 1 meter tall and or misplaced it or the tracking info., i have sent and received at least 6 packages back and forth to china with EMS during this whole period so its odd. For more information, please see our So an item not received case that I had opened was closed in my favour on April 25. Were sorry for any problems you may have experienced with the transaction(s).. The Case Report is designed for merchants (you) that process large payment volumes best handled through programmatic interfaces. This content may be old or outdated. The case was closed in your favor?! To get a PRESTO card refund, your card must be added to a PRESTO Account. PayPal Lied About Their $2,500 "Fine" For Spreading "Misinformation". "Transaction not covered.". This way, we make sure your chances of being fully refunded are high. Save my name, email, and website in this browser for the next time I comment. The seller never shipped it. I then called paypal and told them i was seeking a solution either via Paypal or the bank, so because i mentioned i called the bank (no case opened yet) paypal immediately claimed the bank was blocking them from refunding me the money., i asked the bank how long they would take to refund me and after they looked at the documents they said 45 days!, i was like no way..so they assured me they where not blocking anything in emails which i shared with paypal later., regardless, paypal after confirmed i returned the item they told me i had to wait up to 75 days for a refund! Christopher Elliott is the chief advocacy officer for Elliott Advocacy. When this dispute was closed recently, you should have been sent an email advising exactly why the case was closed.

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